Terms & Conditions

TERMS AND CONDITIONS OF SERVICE

Last Updated: July 1, 2026

IMPORTANT — PLEASE READ CAREFULLY. These Terms contain a binding arbitration clause and class action waiver (Section 27) that affect your legal rights. By using Calling AVA, you agree to these Terms. If you do not agree, do not use the Service.

1. About Calling AVA

Calling AVA is a conversational communication platform that provides scheduled face-to-face video conversations using AI-powered avatar technology, user-configured reminders, family update summaries, and post-call digests (the "Service").

Calling AVA helps adult family members stay connected with aging loved ones through friendly scheduled conversations. The Service is a communication and connection tool only. Calling AVA is intended to supplement family communication, not replace it.

Calling AVA is NOT a healthcare service, medical device, emergency service, caregiver, or substitute for professional care of any kind. See Sections 6, 7, and 8.

2. Eligibility and Age Requirements

You must be at least 18 years old to create an account, purchase a subscription, or provide information through the Service.

The Service is not directed to persons under 18. We do not knowingly collect personal information from persons under 18. If you are a parent or guardian and believe a minor has used the Service, contact us immediately at [Insert Email].

If you use the Service on behalf of another person (such as an aging parent), you represent and warrant that: (a) you have lawful authority, consent, and permission to do so; (b) that person understands they are interacting with an AI system; and (c) you have provided them with a meaningful opportunity to review and understand these Terms.

COPPA Notice: The Service is not intended for use by or with children under 13. We do not knowingly collect, use, or disclose personal information from children under 13. By using the Service, you represent that no person for whom you create an account is under 13 years of age.

3. Artificial Intelligence Disclosure

You understand, acknowledge, and agree that:

• AVA is powered by artificial intelligence and automated technologies. AVA is not a human being.

• AVA's conversations, responses, reminders, and post-call summaries are generated automatically and may be inaccurate, incomplete, delayed, or contextually inappropriate.

• You must not rely on AVA for factual, medical, mental health, legal, financial, caregiving, safety, or emergency information.

• AI-generated content is non-deterministic — responses may vary even when the same question is asked.

• No conversation with AVA creates any professional advice or professional relationship of any kind.

4. Required Consent — Subscriber and Recipient

4.1 Subscriber Consent

By creating an account and using the Service, you ("Subscriber") affirmatively accept these Terms on your own behalf.

4.2 Recipient Consent — Your Obligation

Before activating the Service for any call recipient, you are solely responsible for ensuring the recipient:

• Has been informed they will receive scheduled video calls from an AI avatar named AVA — not a human being;

• Understands and consents to interacting with an AI-generated conversational system;

• Has been informed that calls will be processed and that summaries will be shared with you and any authorized account users;

• Consents to the use of personal details you provide to personalize AVA's conversations;

• Has affirmatively expressed consent to receive these calls. Silence, failure to respond, or absence of objection does not constitute consent for the purposes of this Section.

Using the Service for a non-consenting recipient is a material breach of these Terms and may expose you to civil and criminal liability under applicable wiretapping and privacy laws.

4.3 Platform Consent Verification

We reserve the right to implement independent consent verification steps before activating the Service for any recipient, including SMS confirmation, in-app acceptance, or verbal confirmation during the introductory call.

4.4 Pre-Activation Consent Acknowledgment — Required

In addition to accepting these Terms, and before the Service is activated for any call recipient, we require a separate, affirmative consent acknowledgment from you as the Subscriber. This acknowledgment is presented as a standalone checkbox or confirmation screen — separate from the general acceptance of these Terms — and must be completed before AVA places any call to the recipient.

The acknowledgment requires you to confirm all of the following:

• I confirm that the recipient understands that AVA is an AI-generated avatar, not a human being.

• I confirm that the recipient has consented to receiving scheduled video calls from AVA.

• I confirm that the recipient has been informed that calls will be processed by automated systems, including transcription and summarization, and that summaries will be shared with me and any other authorized users I designate.

• I confirm that I have the lawful authority, consent, and permission to activate this Service for the recipient.

Completing this acknowledgment is a condition of activating the Service. If you cannot truthfully confirm all of the above, you must not proceed with activation.

4.5 Withdrawal of Consent

A recipient may withdraw consent at any time by notifying you, by contacting us at [Insert Email], or by persistently declining calls. Upon receipt of any withdrawal request — whether from you or directly from the recipient — the Service must be deactivated for that recipient immediately. We may independently deactivate the Service upon receiving a direct withdrawal request from a recipient, without requiring your approval.

5. Recording, Transcription, and Summaries

5.1 Recording Notice

ALL CALLS MADE THROUGH THE SERVICE ARE PROCESSED BY AUTOMATED SYSTEMS. This processing includes, without limitation: real-time AI avatar delivery; voice and conversation processing; session data retention by our technology providers; transcription or summarization for post-call digest generation; and storage of session-related data. To the extent any of the foregoing constitutes recording under applicable law, your activation of the Service confirms that you have provided all required notices and obtained all required consents from the call recipient, as described in Section 4. The Service provides a disclosure to the recipient at the start of each call indicating it is an AI-powered session. You may not disable or circumvent this disclosure.

Multi-Jurisdictional Processing Consent Notice: Recording and processing consent laws vary significantly by state and jurisdiction. Certain states and jurisdictions require the affirmative consent of all parties to a conversation before it may be recorded or otherwise processed. You are solely responsible for determining all applicable consent obligations in your jurisdiction and the recipient's jurisdiction, and for ensuring full compliance before activating the Service. We do not provide legal advice. The pre-activation consent acknowledgment described in Section 4.4 is designed to support this obligation, but does not substitute for your independent legal compliance.

5.2 What We Collect From Calls

Calls are processed to generate: (a) post-call summaries for family members; (b) contextual notes to maintain conversational continuity; and (c) system performance data. We do not provide verbatim transcripts to family members by default.

5.3 Nature of Summaries

Post-call summaries are automatically generated and may contain errors, omissions, or misinterpretations. Summaries are provided for convenience and connection purposes only. They are NOT official records, medical records, clinical notes, caregiving assessments, or professional evaluations of any kind.

5.4 Data Retention

Call data is retained in accordance with our Privacy Policy. We implement reasonable security measures but cannot guarantee data will never be accessed without authorization.

6. What Calling AVA Is Not — Explicit Exclusions

Calling AVA is expressly NOT and does NOT provide any of the following:

• A human caregiver or in-person care service of any kind

• A healthcare provider, hospital, clinic, or medical service

• A medical device under any applicable definition, including FDA regulations

• A physician, nurse, therapist, psychologist, psychiatrist, or social worker

• A home health aide, personal care aide, or certified nursing assistant

• An emergency response, crisis intervention, or safety monitoring service

• A fall detection, wellness monitoring, or mental health monitoring service

• A medication management system, pharmacy, or clinical service

• A substitute for family visits, personal calls, or human connection

• A substitute for professional medical, mental health, caregiving, legal, financial, or emergency services

7. No Medical or Mental Health Services

The Service is for communication and connection purposes only. It has not been evaluated, cleared, or approved by the U.S. Food and Drug Administration or any equivalent regulatory authority.

Calling AVA does not and cannot: diagnose, treat, cure, prevent, monitor, detect, evaluate, screen for, predict, or assess any physical, cognitive, emotional, psychiatric, psychological, or mental health condition, including without limitation: depression, anxiety, dementia, Alzheimer's disease, cognitive decline, loneliness, emotional distress, suicidal ideation, self-harm, abuse, neglect, medication errors, medical emergencies, or changes in physical or mental condition.

You must not rely on Calling AVA to identify, interpret, respond to, or escalate health, safety, emotional, cognitive, or mental health concerns. If any person may need medical, mental health, emergency, or professional assistance, contact a qualified professional or emergency services immediately.

CRITICAL: AVA may fail to recognize emergencies, distress, falls, confusion, or unsafe conditions. Do not use this Service as a safety or emergency monitoring tool under any circumstances.

8. No Emergency Services

CALLING AVA IS NOT AN EMERGENCY SERVICE. IN A LIFE-THREATENING SITUATION, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.

The Service does not provide: real-time monitoring; continuous supervision; fall detection; emergency dispatch; crisis response; urgent medical response; safety monitoring; wellness checks; or mental health intervention. AVA may fail to recognize emergencies, distress, confusion, or unsafe conditions. Calls are made available on a scheduled basis or as otherwise provided depending on the plan selected. The Service does not guarantee on-demand availability.

9. Reminders and User-Provided Information

You may provide reminders, medication names, dosage information, appointment details, and personal preferences ("User-Provided Information"). You are solely responsible for the accuracy, completeness, legality, currency, and appropriateness of all User-Provided Information.

You agree that:

• Calling AVA does not verify, validate, or confirm any medication name, dosage, timing, interaction, or medical instruction you provide;

• AVA reads medication reminders exactly as you enter them, attributing them to you — not to AVA or any medical professional;

• Calling AVA is not responsible for missed medications, incorrect medication information, missed appointments, or any consequences resulting from inaccurate, incomplete, or outdated User-Provided Information;

• You must not enter information you do not have the right to share or that could cause harm if read aloud to the recipient.

Medication Reminder Limitation: AVA reads medication reminders as entered by you. This is not medical advice. AVA does not check for drug interactions, contraindications, or dosage accuracy. Always consult a qualified healthcare professional regarding medication decisions.

10. Appropriate Use and Subscriber Responsibility

You agree not to rely on the Service for: determining whether a loved one is safe, healthy, or in need of care; monitoring physical or mental health or medication compliance; detecting or responding to emergencies; detecting or reporting abuse or neglect; replacing personal calls, visits, or human relationships; replacing professional caregiving or medical care; or making any decision about a recipient's health, safety, supervision, medication, or professional care.

You remain solely and entirely responsible for the care, communication, supervision, health, safety, and overall well-being of any person for whom you use the Service. Use of this Service does not discharge any duty of care you may have toward the recipient.

11. No Guarantee of Outcomes

We make no representation or guarantee regarding outcomes from using the Service. Calling AVA does not guarantee any emotional, health, cognitive, behavioral, social, relational, or caregiving benefit of any kind. Without limiting the foregoing, we do not guarantee: reduced loneliness; improved mood, health, memory, or relationships; medication adherence; appointment attendance; conversation quality; recipient safety; emergency detection; error-free conversations; uninterrupted service; or compatibility with all devices. Results will vary among individuals.

12. Subscriptions, Billing, and Auto-Renewal

12.1 Subscription Plans

Calling AVA is offered through paid subscription plans. Current plans, pricing, and features are disclosed at the point of purchase and on our website. We may change pricing with advance notice as required by applicable law.

12.2 Free Trial

We may offer a free trial. At the end of the free trial, your subscription automatically converts to a paid plan unless you cancel before the trial ends. We will disclose the applicable price, billing frequency, and cancellation method before or during trial sign-up.

12.3 Auto-Renewal — PLEASE READ

AUTOMATIC RENEWAL NOTICE: Your subscription automatically renews at the end of each billing period at the then-current price unless you cancel before the renewal date. You authorize us, Apple App Store, Google Play, or the applicable billing provider to charge your payment method on renewal. Cancellation must be completed through the method provided at purchase. We will provide advance notice of any price increase before renewal where required by law.

California Residents: All material auto-renewal terms are provided clearly and conspicuously at the point of purchase and confirmed in a post-purchase acknowledgment, in accordance with the California Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.).

12.4 App Store Billing

If you subscribe through Apple App Store or Google Play, billing, renewal, cancellation, and refunds are governed by the applicable app store's terms. We cannot issue refunds for app store purchases — refund requests must be directed to Apple or Google.

12.5 Refunds

Except as required by applicable law, subscription fees are non-refundable. Nothing in this section limits any rights you may have under applicable consumer protection law.

13. Account Security

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity under your account. You agree to: (a) use a strong, unique password; (b) not share credentials with unauthorized parties; (c) log out on shared devices; and (d) notify us immediately at [Insert Email] if you suspect unauthorized access. We are not liable for loss or damage from your failure to maintain account security.

14. Privacy and Data

Your use of the Service is governed by our Privacy Policy, incorporated by reference into these Terms and available at [Insert Privacy Policy URL]. Please review it carefully before using the Service.

By using the Service, you acknowledge we may collect, process, store, and use personal information as described in our Privacy Policy, including: account information, recipient profile information, call recordings, processed summaries, reminders, usage data, device data, and communications.

We implement reasonable technical and organizational security measures. However, no electronic system is completely secure. You use the Service and provide information at your own risk. We do not sell personal information to third parties for their own marketing purposes.

15. HIPAA and Health Information

HIPAA Notice: Calling AVA is not intended for use by HIPAA-covered entities or business associates in a HIPAA-regulated capacity. The Service is designed for personal and family use only. We do not enter into Business Associate Agreements (BAAs) with subscribers. If you are a covered entity or business associate under HIPAA and seek to use this Service in connection with a HIPAA-regulated program, you must obtain a separate written agreement with us before doing so. User-entered information such as medication names and appointment details is not treated by us as HIPAA-regulated Protected Health Information (PHI) unless we have entered into a separate Business Associate Agreement (BAA) with you. However, you should exercise care regarding the sensitivity of information you enter into the Service, and you remain solely responsible for your own HIPAA compliance obligations.

16. Biometric Data — State Privacy Law Disclosures

The Service uses AI avatar and voice processing technology that may involve the collection, processing, or storage of biometric data — including voice characteristics — as part of delivering real-time video conversations. To the extent such processing constitutes the collection of biometric identifiers or biometric information under applicable state law, additional legal obligations may apply.

Where required by applicable law, the Service implements a separate, standalone biometric consent flow — distinct from the general acceptance of these Terms — before activating the Service for any recipient in a jurisdiction with biometric privacy requirements. This separate consent must be obtained for both the Subscriber and the call recipient where required. Accepting these Terms alone does not constitute biometric consent.

Our biometric data practices, including the purposes of collection, retention schedules, and data destruction procedures, are described in our Privacy Policy. We do not sell biometric data. If you have questions about biometric data processing or believe a separate biometric consent step has not been presented to you as required, contact us immediately at hello@callingava.com.

17. Third-Party Services and Dependencies

The Service depends on third-party providers including AI avatar technology, language model, cloud hosting, video processing, push notification, analytics, payment, and app store providers. We are not responsible for outages, errors, interruptions, security incidents, pricing changes, API changes, or discontinuation of any third-party service. Service interruptions caused by third-party failures do not entitle you to refunds except where required by applicable law.

18. Service Availability and Modifications

We may modify, update, suspend, limit, or discontinue any part of the Service at any time. We will use commercially reasonable efforts to provide advance notice of material changes affecting your subscription. We do not guarantee the Service will be available, uninterrupted, error-free, or compatible with all devices or networks.

Concurrent Session Limits: The Service operates within technical constraints, including concurrent session limits imposed by our technology providers. During high demand, calls may be delayed or rescheduled. We will notify you if your preferred call time is unavailable and offer alternatives.

19. Acceptable Use

You agree not to use the Service to: violate any applicable law or regulation; harass, abuse, exploit, deceive, threaten, or harm any person; use the Service for or with a non-consenting recipient; submit false, misleading, or harmful information; use the Service for emergency response, medical monitoring, or crisis intervention; attempt to manipulate or circumvent AVA's content guardrails; reverse engineer, scrape, copy, resell, or sublicense any part of the Service; upload content that infringes intellectual property or privacy rights; or interfere with the security or operation of the Service.

20. User Content and License

You retain ownership of information and content you provide to the Service ("User Content"). By providing User Content, you grant Calling AVA a limited, non-exclusive, royalty-free license to use, process, store, and transmit that content solely as necessary to: (a) provide the Service; (b) generate post-call summaries and contextual memory for AVA; (c) maintain, secure, and improve the Service; and (d) comply with legal obligations. We will not use your User Content for advertising, sale to third parties, or any purpose beyond operating and improving the Service.

21. Intellectual Property

Calling AVA, including its name, branding, logos, interface design, software, features, and related content, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service or our intellectual property other than the limited right to use the Service as described herein.

22. Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and implement that feedback without obligation or compensation. You represent your feedback does not contain third-party confidential information.

23. Suspension and Termination

We may suspend or terminate your access at any time if we reasonably believe: (a) you have violated these Terms; (b) required consent is missing or has been withdrawn; (c) payment has failed; (d) your use creates legal, privacy, safety, or reputational risk; or (e) we discontinue the Service. You may stop using the Service at any time by canceling your subscription. Termination does not entitle you to a refund of fees already paid. Sections 4, 5, 7, 8, 20, 24, 25, 26, and 27 survive termination.

24. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CALLING AVA AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND TECHNOLOGY PARTNERS EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF: MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; TITLE; NON-INFRINGEMENT; ACCURACY OR RELIABILITY OF CONVERSATIONS, REMINDERS, OR SUMMARIES; UNINTERRUPTED OR ERROR-FREE OPERATION; SECURITY; OR COMPATIBILITY WITH YOUR DEVICES. NO ADVICE OR INFORMATION OBTAINED FROM AVA OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

25. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CALLING AVA AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND TECHNOLOGY PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING: PERSONAL INJURY; EMOTIONAL DISTRESS; MEDICAL OR HEALTH CONSEQUENCES; MISSED MEDICATIONS; MISSED APPOINTMENTS; MISSED EMERGENCIES; RELIANCE ON AI-GENERATED CONTENT; SERVICE INTERRUPTIONS; DATA LOSS OR BREACH; LOSS OF PROFITS; OR BUSINESS INTERRUPTION.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) TWO HUNDRED FIFTY DOLLARS ($250.00). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIABILITY LIMITATIONS. TO THE EXTENT SUCH LAWS APPLY, SOME LIMITATIONS MAY NOT APPLY TO YOU.

26. Indemnification

You agree to indemnify, defend, and hold harmless Calling AVA and its owners, officers, employees, contractors, affiliates, licensors, service providers, and technology partners from all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Service; any User Content you provide; your failure to obtain required consent; your violation of these Terms or any applicable law; your reliance on the Service for medical, mental health, caregiving, safety, or emergency purposes; claims by or on behalf of any call recipient; or your violation of any person's privacy, intellectual property, biometric, or other rights.

27. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL. Before publishing, confirm with qualified legal counsel that: (a) the arbitration notice is presented clearly and conspicuously at the point of subscription purchase, not only in these Terms; (b) the 30-day opt-out window and method are disclosed at checkout; and (c) the AAA Consumer Arbitration Rules in effect at the time of publication are confirmed at www.adr.org.

27.1 Informal Resolution

Before initiating formal dispute proceedings, you and Calling AVA agree to first attempt informal resolution. You must send a written Notice of Dispute to [Insert Email] describing your claim and the relief you seek. We will attempt resolution within thirty (30) days. If unresolved, either party may proceed to arbitration.

27.2 Binding Individual Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved through final, binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (www.adr.org). The arbitrator has exclusive authority to resolve all disputes, including questions about the scope or enforceability of these Terms, and may award any remedy available in an individual lawsuit. The arbitrator's decision is final and binding.

Arbitration shall be conducted in New York County, New York, or by video conference. For claims under $10,000, we will pay all AAA filing, administration, and arbitrator fees for claims that are not frivolous.

27.3 Small Claims Court

Either party may bring a qualifying claim in small claims court in their county of residence if the claim qualifies and remains in that court.

27.4 Class Action and Representative Action Waiver

YOU AND CALLING AVA AGREE THAT EACH MAY BRING CLAIMS ONLY ON AN INDIVIDUAL BASIS — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

27.5 Jury Trial Waiver

YOU AND CALLING AVA EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE, TO THE FULLEST EXTENT PERMITTED BY LAW.

27.6 Opt-Out Right

You may opt out of arbitration and the class action waiver by sending written notice to [Insert Email] within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you are opting out of arbitration. If you opt out, disputes will be resolved in the courts described in Section 28.

28. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. The Federal Arbitration Act governs the interpretation and enforcement of Section 27. For disputes not subject to arbitration, you consent to exclusive jurisdiction of the state and federal courts in New York County, New York.

International Users: If you access the Service from outside the United States, you are responsible for compliance with applicable local laws. EU and UK residents: to the extent required by GDPR or UK GDPR, your privacy rights are addressed in our Privacy Policy.

29. California Resident Disclosures

California residents may contact the Complaint Assistance Unit of the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834, or (800) 952-5210. Your CCPA rights are described in our Privacy Policy — we do not sell or share personal information as defined under the CCPA. Auto-renewal disclosures required by Cal. Bus. & Prof. Code § 17601 et seq. are provided at point of purchase.

30. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date and notify you through the app, by email, or other reasonable means with at least thirty (30) days' advance notice before changes take effect. Your continued use after revised Terms become effective constitutes your acceptance.

31. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and plan-specific disclosures, constitute the entire agreement between you and Calling AVA regarding the Service.

Severability: If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder continues in full force.

Waiver: Our failure to enforce any right or provision does not constitute a waiver unless acknowledged in writing.

Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure: Neither party is liable for failure to perform caused by events beyond their reasonable control, including natural disasters, pandemics, internet outages, government actions, or third-party service failures.

No Third-Party Beneficiaries: These Terms do not create third-party beneficiary rights.

Language: These Terms are written in English. If translated, the English version controls in case of conflict.

32. Contact Information

For questions about these Terms, privacy concerns, consent withdrawals, or accessibility needs:

Calling AVA

Email: hello@callingava.com

Website: www.CallingAva.com

For urgent privacy or consent withdrawal matters, email us with subject line "URGENT — CONSENT WITHDRAWAL" for a response within one (1) business day.