Accessibility Statement

1. Our Commitment to Accessibility

Calling AVA serves a community that includes aging adults and their adult family members and caregivers — a population for whom accessibility is not an edge case but a core need. We take that responsibility seriously.

We are committed to ensuring that our website (callingava.com), our iOS and Android mobile applications, and the AVA video call experience are accessible to people with a wide range of disabilities, including visual, auditory, motor, cognitive, and age-related impairments.

This commitment extends to both Subscribers — the adult family members who set up and manage the Service — and call recipients, the aging loved ones who interact with AVA's video calls.

2. Standards We Aim to Meet

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA is the internationally recognized standard for web and digital accessibility. It is organized around four principles:

• Perceivable: information and user interface components must be presentable to users in ways they can perceive.

• Operable: user interface components and navigation must be operable by all users, including those using assistive technologies.

• Understandable: information and operation of the user interface must be understandable.

• Robust: content must be robust enough to be interpreted reliably by a wide variety of assistive technologies.

We also seek to align with the requirements of:

• The Americans with Disabilities Act (ADA), including guidance on web accessibility issued by the U.S. Department of Justice.

• Section 508 of the Rehabilitation Act, to the extent applicable to our services.

Conformance status: We are working toward WCAG 2.1 Level AA conformance. This statement represents our current commitment and efforts. Full conformance has not yet been independently certified. We are conducting accessibility audits and will update this statement as we make progress.

3. Accessibility Features of the Service

3.1 Website (callingava.com)

We are working to build and verify the following accessibility features across our website. Where not yet independently audited, we are actively testing and improving them:

• Semantic HTML structure with properly nested headings to support screen reader navigation.

• Alternative text for images and non-text content.

• Sufficient color contrast between text and background elements, consistent with WCAG 2.1 AA contrast ratio requirements.

• Keyboard navigability for all interactive elements.

• Descriptive link text that makes sense out of context.

• No content that flashes more than three times per second.

• Responsive design that adapts to different screen sizes and zoom levels.

• Clearly labeled form fields and meaningful error messages.

We are conducting accessibility audits to verify each of these features. If you encounter a barrier on our website, please report it using the contact information in Section 6.

3.2 Mobile Application (iOS and Android)

We are working to support the following accessibility features in our iOS and Android applications. These features are in active development and testing:

• We aim to support iOS VoiceOver and Android TalkBack screen readers. Testing is ongoing and we are addressing identified gaps.

• We aim to meet minimum touch target size guidelines on both platforms.

• We are working to support system-level text size settings, including Dynamic Type on iOS and font scaling on Android.

• We are working toward compatibility with high-contrast and bold text modes.

• We aim to ensure all interactive elements and form fields are clearly labeled for assistive technology users.

• We are working to ensure logical focus order for keyboard and switch access navigation.

• We are working toward support for reduced motion and other system-level accessibility preferences.

If you use an assistive technology and encounter a barrier in our mobile application, please let us know using the contact information in Section 6. Your feedback directly informs our development priorities.

3.3 AVA Video Call Experience

The AVA video call experience — which aging loved ones interact with directly — is designed with particular care for the needs of older adults:

• Large, clearly visible Answer and Decline buttons that are easy to identify and activate.

• We aim for AVA's voice experience to be clear, unhurried, and delivered at a natural speaking pace with pauses for the recipient to respond. Voice quality may vary depending on network conditions and device capabilities.

• The call interface minimizes visual complexity to reduce cognitive load.

• Visual cues accompany voice prompts where possible.

• The call is AVA-initiated: the recipient's phone rings like a normal incoming call, requiring no app navigation.

We recognize that the call recipient — typically an aging adult — may have vision, hearing, or motor impairments. We are actively working on the following enhancements:

• Captions and live transcription during calls for users with hearing impairments.

• Adjustable text size and visual elements within the call interface.

• Enhanced audio volume and clarity options.

4. Known Limitations

Despite our efforts, some parts of the Service may not fully meet WCAG 2.1 Level AA at this time. Known limitations include:

• The AVA avatar video call interface is delivered through WebView technology using a third-party JavaScript SDK. Some accessibility features within the WebView session may be limited by the capabilities of that third-party technology. We are working with our provider to improve accessibility within this component.

• Live captions during AVA video calls are not yet available. We are actively developing this feature, which we consider a priority for users with hearing impairments.

• Some older PDF documents or downloadable files on our website may not be fully accessible. We are reviewing and updating these where identified.

We are committed to addressing known limitations and prioritizing fixes based on their impact on users with disabilities. If you encounter an accessibility barrier not listed here, please let us know using the contact information in Section 6.

5. Assistive Technologies Supported

We aim to support compatibility with the following assistive technologies:

• Screen readers: iOS VoiceOver, Android TalkBack, NVDA (Windows), JAWS (Windows), and macOS VoiceOver.

• Voice control software: Apple Voice Control, Android Voice Access, Dragon NaturallySpeaking.

• Switch access devices on iOS and Android.

• Keyboard-only navigation on web and, where applicable, mobile.

• High contrast mode on Windows, macOS, iOS, and Android.

• Zoom and text resizing tools at the OS level.

If you use an assistive technology not listed here and encounter barriers, please contact us. We will do our best to accommodate your needs.

6. Third-Party Content and Services

Calling AVA relies on third-party technology providers to deliver parts of the Service, including our AI avatar platform and cloud infrastructure. Accessibility of those third-party components is subject to the accessibility policies and capabilities of those providers.

We work with our providers to encourage and, where possible, require accessibility compliance. However, we cannot guarantee that all third-party components meet WCAG 2.1 Level AA in every respect. Where third-party limitations affect accessibility, we will document them in Section 4 and work toward resolution.

7. How to Contact Us — Accessibility Requests and Feedback

We welcome accessibility feedback. If you experience a barrier while using our website, mobile application, or Service, or if you need content provided in an alternative format, please contact us:

Calling AVA — Accessibility Team

Email: hello@callingava.com

Website: www.callingava.com/accessibility-statement

When contacting us, please include:

• A description of the accessibility barrier or issue you encountered.

• The page, screen, or part of the Service where the issue occurred.

• The assistive technology you are using, if applicable.

• Your preferred method of contact and any format preferences for our response.

We aim to respond to accessibility requests within five (5) business days, though response times may vary depending on the nature of the request. We will work to resolve reported issues within a reasonable timeframe and will keep you informed of our progress.

Alternative Format Requests: If you need any content from our website — including our Terms and Conditions, Privacy Policy, or other documents — in an alternative format such as large print, plain text, or audio, please contact us at the email above and we will provide it as promptly as possible.

8. Ongoing Efforts and Roadmap

Accessibility is an ongoing commitment, not a one-time project. Our current accessibility efforts include:

• Conducting accessibility audits of our website and mobile applications against WCAG 2.1 Level AA criteria.

• Incorporating accessibility requirements into our development process for new features.

• Training our development and design team on accessibility best practices.

• Engaging with users who have disabilities to identify barriers we may have missed.

• Working with our AI avatar technology provider to improve accessibility within the video call interface, including live captioning.

• Reviewing and updating this Accessibility Statement at least annually, and whenever material changes are made to the Service.

We recognize that accessibility is especially critical for a product serving aging adults and their families. We are committed to continuous improvement and to making Calling AVA accessible to everyone who needs it.

9. Date of This Statement

This Accessibility Statement was last reviewed and updated on July 1, 2026. We review this statement at least once per year and update it following any material changes to our Service or accessibility posture.

Previous versions of this statement are available upon request by contacting us at hello@callingava.com