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Privacy Policy

Last Updated: July 2, 2026
Effective Date: June 8, 2026
 

1. Introduction
 

We operate the Calling Ava mobile application ("Calling Ava," "AVA," "we," "us," or "our").

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use Calling Ava.
 

Calling Ava is an AI elderly care companion application that helps caregivers manage companion calls, care reminders, missed call alerts, health-related schedules, and care updates for elderly users.
 

By using Calling Ava, you agree to the practices described in this Privacy Policy.
 

2. Information We Collect
 

Personal information you provide:
 

  • Full name

  • Email address

  • Phone number

  • Caregiver account details

  • Elder profile details, including name, date of birth, gender, location (city/state), and timezone

  • Family member or caregiver contact details
     

Care-related information you provide:
 

  • Medications and dosage details

  • Medical appointments

  • Care schedules and reminders

  • Interests, preferences, events, and conversation context used to personalize companion calls
     

Automatically collected information:
 

  • Device identifiers

  • FCM push notification tokens

  • App usage logs and interaction data

  • Call session metadata, such as call duration, timestamps, call status, and missed call events

  • AI call transcripts and summaries, where applicable
     

3. How We Use Your Information
 

We use the information we collect to:
 

  • Create and manage caregiver and elder accounts.

  • Deliver and personalize AI companion call experiences.

  • Send OTPs for account verification and login.

  • Send care-related SMS messages, including call reminders, scheduling alerts, missed call notifications, care updates, and onboarding links.

  • Send real-time push notifications, including missed calls, alerts, and summaries.

  • Manage care schedules, medications, appointments, and reminders.

  • Generate call summaries and caregiver updates.

  • Improve app functionality, reliability, safety, and user experience.

  • Provide customer support.

  • Prevent misuse, fraud, unauthorized access, or security incidents.

  • Comply with applicable legal obligations.
     

4. Sharing of Information
 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, trade, or otherwise provide your personal information for marketing or promotional purposes.

​

We may share limited information with service providers only when necessary to operate Calling Ava, provide requested services, support app functionality, comply with legal obligations, or protect the safety and security of our users and services.
 

These service providers may include:
 

  • AI voice/video call service providers (e.g. Anam AI) — to facilitate AI companion call sessions.

  • Cloud hosting, storage, and infrastructure providers (e.g. AWS / AWS CloudFront) — to securely host, deliver, and operate the app.

  • Notification and messaging infrastructure providers (e.g. Google Firebase and SMS delivery providers) — to send push notifications, OTPs, onboarding messages, reminders, missed call alerts, and care-related notifications.

  • Security, monitoring, or analytics service providers — where used, to maintain app performance, detect errors, and protect the service.

  • Law enforcement, regulators, courts, or government authorities — when required by applicable law or legal process.
     

Service providers are permitted to use information only as necessary to provide services to Calling Ava and are not permitted to use it for their own marketing or promotional purposes.
 

We do not share, sell, rent, trade, or otherwise provide your mobile phone number, the elder's mobile phone number, mobile information, SMS opt-in data, or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
 

5. Third-Party AI Service — Anam AI
 

Calling Ava uses Anam AI (anam.ai), a third-party AI service, to power AI companion voice calls.
 

What data is sent to Anam AI:
 

  • Your voice input and spoken words during AI companion calls.

  • Text messages, prompts, or content you voluntarily enter during a call session.

  • Elder name and profile context used to personalize the AI conversation (such as the elder's name, interests, and care preferences).
     

Why this data is sent:
 

This data is transmitted to Anam AI solely to generate real-time AI-powered responses during companion calls.

It is not used for advertising, profiling, or any purpose beyond generating AI responses.
 

Your consent:
 

Before any data is shared with Anam AI, we ask for your explicit permission within the app.

You may withdraw your consent at any time by contacting us at avacalling8@gmail.com.

Withdrawing consent will disable AI companion call functionality.
 

Anam AI's privacy practices:
 

Anam AI processes this data in accordance with their own privacy policy, available at anam.ai.

We require Anam AI to protect your data to the same standard described in this Privacy Policy.

 

6. SMS & Text Message Consent
 

By providing your phone number and using Calling Ava, you consent to receive text messages from Calling Ava, including:
 

  • One-time passwords (OTP) for account verification and login.

  • Call reminders and scheduling alerts.

  • Missed call notifications.

  • Care updates and health summaries.

  • Onboarding links sent to the elderly user's mobile number entered by the caregiver, including links to download the Calling Ava app from the Google Play Store or Apple App Store.

  • Account support and service-related messages.
     

When a caregiver adds an elder's phone number to an elder profile, Calling Ava may send that elder an SMS containing an onboarding link to download or access the Calling Ava app. This message is sent to help connect the elder to the service requested by the caregiver.
 

Message Frequency
 

Message frequency varies based on your care schedule, account activity, notification settings, and care-related events.

You may receive multiple messages per day depending on scheduled calls, reminders, missed calls, OTP requests, and care updates.
 

Message & Data Rates
 

Standard SMS and mobile data rates from your mobile carrier may apply to messages you receive.
 

Opt-Out
 

You may opt out of non-essential SMS messages at any time by replying STOP to any message or by contacting us at avacalling8@gmail.com.

For help, reply HELP.
 

Please note that opting out of OTP or essential account verification messages may prevent you from logging into your account or using certain Calling Ava features.
 

Consent to receive text messages is not a condition of purchase or use of paid services.
 

Non-Sharing of Mobile Information and Messaging Consent
 

We do not share, sell, rent, trade, or otherwise provide your mobile phone number, the elder's mobile phone number, SMS opt-in data, or messaging consent information to any third parties or affiliates for marketing or promotional purposes.

Mobile information and messaging consent are used only to provide Calling Ava services.
 

7. CCPA — California Residents
 

If you are a California resident, you may have the right to:

  • Know what personal information we collect, use, and disclose.

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of your personal information.

  • Opt out of the sale or sharing of personal information, where applicable.

  • Not be discriminated against for exercising your privacy rights.
     

We do not sell personal information.
 

To exercise your rights, contact us at:

📧 avacalling8@gmail.com
 

8. COPPA — Children's Privacy
 

Calling Ava is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as required by applicable law.
 

9. Health-Related Information
 

Calling Ava may collect health-related information such as:

  • Medications

  • Dosage details

  • Medical appointments

  • Care schedules
     

This information is used only to provide:

  • Care management

  • Reminders

  • Companion call personalization

  • Caregiver updates

  • Related app functionality
     

Calling Ava is not a medical provider and does not provide medical advice, diagnosis, emergency response, or treatment.

Caregivers and users should consult qualified healthcare professionals for medical decisions.

We do not share health-related information with insurance providers, employers, or third-party advertisers.
 

10. Data Retention
 

We retain information only for as long as necessary to provide Calling Ava services, comply with legal obligations, resolve disputes, enforce agreements, and maintain app security.
 

Data may be retained as follows:
 

  • Account and profile data is retained while your account is active.

  • Care schedules, elder profile details, and notification records may be retained while the related account is active.

  • Call transcripts and summaries may be retained for caregiver review and service improvement.

  • Voice and text data transmitted to Anam AI during calls is subject to Anam AI's own data retention policy, available at anam.ai.

  • Upon account deletion, personal data will be permanently removed within 30 days, unless retention is required by law or for legitimate security, fraud prevention, or dispute-resolution purposes.
     

You may request earlier deletion by contacting us at:
 

📧 avacalling8@gmail.com
 

11. Data Security
 

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:
 

  • HTTPS encryption for data in transit.

  • JWT-based authentication with session expiry.

  • Authentication credentials excluded from device backups, where applicable.

  • Access controls limiting data access to authorized personnel and service providers.

  • Security practices intended to prevent unauthorized access, misuse, alteration, or disclosure.
     

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

 

12. Your Rights
 

Depending on your location and applicable law, you may have the right to:
 

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Withdraw consent for AI data sharing with Anam AI.

  • Opt out of non-essential SMS communications.

  • Request information about how your data is used or disclosed.

  • Lodge a complaint with the appropriate regulatory authority or state attorney general's office, where applicable.
     

To exercise these rights, contact us at:

📧 avacalling8@gmail.com
 

13. Third-Party Links & Services

Calling Ava integrates with or relies on the following third-party services:

  • Anam AI (anam.ai) — Powers AI companion voice calls. Receives voice input, text prompts, and elder profile context during call sessions. See Section 5 for full details.

  • Google Firebase — Push notification delivery and authentication infrastructure.

  • AWS / AWS CloudFront — Cloud hosting, storage, and content delivery.

  • Apple In-App Purchase — Subscription billing. Apple processes payment; we receive only a transaction ID to verify subscription status. No payment card data is stored by us.

  • SMS delivery providers — OTP verification, care notifications, and onboarding messages.

These third-party services may process information only as needed to support Calling Ava functionality and are governed by their respective privacy policies.
 

14. Changes to This Policy
 

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the app, by email, or by other reasonable means.

Continued use of Calling Ava after changes become effective means you accept the updated Privacy Policy.
 

15. Subscriptions
 

Calling Ava offers auto-renewable subscription plans that provide access to premium features.

Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.

Users can manage or cancel their subscriptions at any time through their:
 

  • Apple App Store account settings

  • Google Play account settings
     

Depending on where the subscription was purchased.

Subscription billing is handled by Apple or Google.

We do not store your payment card information.
 

16. Contact Us
 

For privacy questions, data requests, SMS opt-out support, or to exercise your rights, contact us at:

Calling Ava Support
 

📧 Email: avacalling8@gmail.com

© 2026 Gargoyle Sale & Marketing Group, Inc. All Rights Reserved

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